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How ph389com Handles Your Personal Information

This page explains exactly what personal data ph389com collects when you open an account, make deposits via GCash, Maya, or InstaPay, and use our lobby — and what we do with it.

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PRIVACY CONTACT

Reach Us About Your Personal Data

If you want to review what data we hold on your account, request a correction, or ask us to delete records no longer needed, contact our support team directly. We respond to privacy-related requests separately from general account queries so they get proper attention. You can reach us through the channels below.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Your account data is secured with SSL encryption on every page that handles login, deposits, and withdrawals. We apply access controls internally so only the teams that need your data — account verification, payment processing, fraud review — can see it. Here is how we handle the four areas that matter most to your privacy.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby you use most. You can adjust cookie preferences from the settings panel inside your account at any time.

Account Security

Login uses a one-time PIN sent to your registered mobile number. If we detect a login attempt from an unrecognised device or location, access is paused until you confirm via OTP — your account data stays locked until then.

Data Retention

We keep your account records for as long as your account is active and for the period required under applicable Philippine regulations after closure. When retention periods lapse, records are deleted from our active systems.

Requesting Changes

To correct a name, update your registered contact number, or request removal of data we no longer need to hold, submit a request through live chat or email. We verify your identity first, then action the change within a reasonable period.

What We Collect and Why We Collect It

ph389com Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you register with ph389com, we collect the details you provide — your name, contact number, and e-wallet identifiers linked to GCash, Maya, or InstaPay. We use this to verify your account, process deposits and withdrawals, and keep your transaction history accurate. Every time you fund

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your account or cash out, the payment reference data from your e-wallet transfer is logged on our side so disputes can be resolved clearly. We also collect device and session data — your browser type, IP address, and the pages you visited — to detect unusual
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access patterns and protect your account from unauthorised use. We do not sell your personal data to third parties. Data shared with payment processors like GCash, Maya, and InstaPay is limited strictly to what those rails need to complete your transaction. Retention periods follow applicable local
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law and our internal audit requirements; data is not held longer than necessary. Where local law in the Philippines requires us to respond to a lawful request from a government authority, we comply — but we do not share data voluntarily beyond what this policy describes.
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Access to our platform depends on local law and is available only where permitted.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Common Questions About Your Privacy at ph389com

These are the questions we hear most from players in Manila and Quezon City who want to understand their rights before they open an account or after they have been using the platform for a while.

We collect your name, mobile number, and the e-wallet details you link for GCash, Maya, or InstaPay deposits. Document images may be requested during identity verification if required.

We share transaction data only with the payment rails — GCash, Maya, InstaPay — needed to process your deposit or withdrawal. We do not sell personal data to advertisers or unrelated third parties.

Send a data access request through live chat or the support email in your Help Centre. We verify your identity first, then provide a summary of the personal data we hold on file for your account.

Yes. If your account is closed and retention requirements under applicable local law are met, you can request deletion. Contact support with your registered number and we will confirm what can be removed.

Payment reference data from GCash, Maya, and InstaPay transfers is stored in encrypted logs. Only our payment and fraud-review teams access these records, and only when needed to resolve a query.

We retain records for the period required by applicable Philippine regulations, then remove them from active systems. You can ask our support team to confirm the retention period that applies to your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions Appph389com App

How ph389com Handles Your Personal Information

Reach Us About Your Personal Data

How We Protect and Manage Your Data

Cookies and Tracking

Account Security

Data Retention

Requesting Changes

Common Questions About Your Privacy at ph389com

01 What personal data does ph389com collect when I register?

02 Does ph389com share my data with third parties?

03 How can I see what data you hold about my account?

04 Can I ask ph389com to delete my personal data?

05 How are my GCash and Maya transaction details kept private?

06 What happens to my data if I close my account?

Privacy Policy

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